Frequently Asked About dipo4 Terms
No. Multiple accounts under the same person, email or payment method breach our terms. If detected, all linked accounts will be suspended and funds forfeited. One account per person is the rule we enforce across all devices and sessions.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and sign back in. If you can't access your email, contact support — they'll verify your identity and help you regain access.
Once you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity and payment details. This usually takes 1–2 hours. After approval, the transfer to your bank or e-wallet typically completes within 15 minutes, depending on your provider.
You can request permanent closure via Account Settings under 'Close Account'. Any remaining balance will be withdrawn to your linked payment method. Your data is retained for three years after closure per our retention policy for compliance purposes.
Deposits via DANA, OVO, GoPay and QRIS carry no dipo4 fees — your bank or e-wallet provider may charge a small transfer fee per their own terms. Withdrawals are processed free; we don't deduct a dipo4 fee from your payout amount.
A decline usually means insufficient balance, a transaction limit, or a security block from your bank. Check your DANA, OVO, GoPay or QRIS app to confirm funds and any pending holds. Contact your payment provider if the issue persists, then retry in your dipo4 wallet.
Yes. If you believe a withdrawal was unauthorized or processed incorrectly, contact support with your transaction ID and details. We'll review your account history and investigate within 5 business days. Your support team will email findings and next steps.
