Your Data Rights and Our Answers
We collect your full name, email, phone number, date of birth, address and payment details when you open an account. We also record your login history, game activity, deposits and withdrawals. This data helps us verify your identity, process payments and detect fraud.
We retain your account data for seven years after closure to comply with anti-fraud and financial regulations where local law permits. Shorter retention periods apply in some regions. You can request earlier deletion through support, subject to local law.
Yes. Log into your account, go to Settings and select Download My Data. You'll receive a file with all stored information within seven days. You can also email support to request this in a different format.
No. We never sell your personal data. We share only essential information with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions, and with compliance partners to prevent fraud. No data goes to marketing companies.
Your payment details are encrypted end-to-end before they reach our servers. DANA, OVO, GoPay and QRIS payments are verified through tokenisation, so your actual bank details never touch our systems. Withdrawals go through a secondary identity check before processing.
If dipo4 is sold or acquired, your data transfers only to the buyer under the same privacy protections. You'll be notified by email. If we shut down, your data is deleted securely unless local law requires us to keep it longer for compliance.
You can close your account anytime from Settings. However, we retain transaction records for seven years where local law permits to comply with financial rules. Personal details like your name and email can be deleted sooner upon request through support, subject to local requirements.
